Support

Questions, problems and ideas about TaskBridge for Todoist are all welcome.

• Support portal: TaskBridge for Todoist Support, no login needed
• Email: support@launchmotionlabs.com
• Hours: Monday to Friday, 10:00 to 18:00 India Standard Time (UTC+05:30)
• First reply: within 2 business days

What to send

• Your Jira site's address, such as your-site.atlassian.net
• What you did, and the message the app showed, word for word if you can
• A screenshot, if it helps

Never send a password. Support never needs your Todoist or Atlassian password.

Common questions

The app asks me to connect Todoist again

Select Connect Todoist or Reconnect Todoist and sign in to your Todoist. The app asks again when its connection to your Todoist has expired, or after the app was removed in Todoist under Settings → Integrations.

Every screen says the subscription has ended

The Jira site's trial or subscription is no longer active. Ask your Jira admin to renew it. The Remove my data tab still works meanwhile.

Someone else's tasks don't show on an issue

Each person sees only their own tasks. Every person connects their own Todoist, and nobody sees anyone else's tasks.

How do I remove my data?

In Jira, open Apps → TaskBridge for Todoist and choose the Remove my data tab. It deletes what the app keeps about you on that Jira site. Your tasks stay in Todoist. To disconnect Todoist too, remove the app in Todoist under Settings → Integrations. The privacy policy has the details.